CLU99 is committed to protecting the privacy and personal data of every player. This policy transparently explains how we collect, use, store, and protect your information while you use our platform.
CLU99 places player privacy as an absolute priority. The following six core principles form the foundation of our data protection framework.
All player personal data is protected with industry-standard 256-bit SSL encryption. Every piece of information transmitted between your device and clu99 servers is fully encrypted, ensuring no third party can intercept your data in transit.
Only authorised clu99 staff may access player personal data, and only when necessary for legitimate operational purposes. All access to player records is audited and continuously monitored to detect any suspicious activity.
CLU99 has never sold, rented, or traded player personal data to any third party for marketing or commercial purposes. Your data is entirely yours — we only use it to improve your gaming experience on the platform.
Clu99 operations fully comply with Malaysia's Personal Data Protection Act (PDPA). We apply PDPA principles across every aspect of data management — from collection, processing, and storage, through to the destruction of data that is no longer required.
Your personal data is retained only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Once there is no longer a legitimate need, data will be securely deleted or anonymised in accordance with CLU99's internal procedures.
Every clu99 player has the right to access, correct, or request deletion of their personal data at any time. clu99 provides clear and accessible channels for players to manage their privacy rights without unnecessary barriers.
Important Note: This Privacy Policy applies to all users of the CLU99 platform, including the clu99.vu website and the CLU99 mobile app. By using any CLU99 service, you agree to the practices described in this policy.
CLU99 ("we", "Platform", or "CLU99") takes player privacy extremely seriously. This Privacy Policy explains in detail how we collect, use, process, store, and protect your personal information when you use our online gaming platform.
This policy is established to ensure full transparency in our data management practices and to inform you of the rights you hold regarding the personal data you share with us. CLU99 operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards.
This policy applies to all information collected through the CLU99 website, the CLU99 mobile app, interactions with our customer support team, and any other official CLU99 communication channels. If you do not agree with this policy, please discontinue use of the CLU99 platform.
CLU99 collects player personal data through various means, including directly from you during registration and platform use, as well as automatically through industry-standard tracking technologies. The main categories of data we collect are as follows:
CLU99 only collects data that strictly necessary to provide services, fulfil legal obligations, and safeguard platform security. We do not collect sensitive data such as medical information or religious beliefs.
CLU99 uses the personal data collected for the following lawful and specific purposes. We will not use your data for any purpose other than those stated below, except with your explicit consent:
| Purpose | Data Type | Legal Basis |
|---|---|---|
| Account management and verification | Identity, KYC | Contract / Legal |
| Processing of deposits and withdrawals | Finance, Banking | Contract |
| Fraud prevention and anti-money laundering | All categories | Legal obligation |
| User experience improvement | Technical, Usage | Legitimate interest |
| Customer support communications | Identity, Contact | Contract |
| Sending offers and promotions (with consent) | Email, Phone | Consent |
| Responsible Gaming regulatory compliance | Gaming activity | Legal obligation |
CLU99 does not sell, rent, or trade player personal data to any third party. However, in the course of lawfully operating the platform, CLU99 may need to share certain data with the following parties within a limited and secured scope:
CLU99 never sharing player personal data with third-party advertisers, data brokers, or external marketing companies for targeted advertising purposes. Any offers you receive through official clu99 channels are based solely on data we manage ourselves.
CLU99 implements a comprehensive range of technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse, or accidental disclosure.
On the technical side, the CLU99 platform is equipped with 256-bit SSL/TLS encryption for all data transmissions, data-at-rest encryption for stored sensitive information, two-factor authentication (2FA) for account security, continuous 24/7 security monitoring, as well as enterprise-grade firewalls and intrusion detection systems (IDS).
On the organisational side, CLU99 conducts regular data security training for all staff who handle player data, limits access to personal data on a need-to-know basis, carries out regular internal and external security audits, and maintains clear incident response procedures to address any data breach should one occur.
In the event of any serious data security incident affecting player data, clu99 is committed to notifying affected players within 72 hours after becoming aware of the incident, in line with global data protection best practices.
CLU99 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit the CLU99 website. The types of cookies we use are as follows:
You can manage your cookie settings through your web browser. However, please note that disabling essential cookies may affect the functionality of the CLU99 platform. CLU99 does not use third-party cookies for targeted advertising purposes.
As a clu99 player, you have the following rights regarding your personal data held by us. clu99 fully respects these rights and provides straightforward mechanisms for you to exercise them:
To exercise any of the above rights, please contact the clu99 support team via Live Chat within the platform or through our official communication channels. clu99 will process your request within 30 business days.
The clu99 platform is strictly for individuals aged 18 years and above. CLU99 does not knowingly collect or process personal data of individuals under the age of 18. Should we discover that a minor's data has been collected without our knowledge, the account in question will be immediately closed and the data will be securely deleted.
Parents or guardians who suspect their child has registered at clu99 are advised to contact our support team immediately. clu99 will take prompt action to address such situations, including closing the account and deleting all related data.
In the course of operating the platform, some player data may be processed or stored on servers located outside Malaysia. Where cross-border data transfers occur, CLU99 ensures that adequate protections equivalent to Malaysia's PDPA standards are applied to that data through:
CLU99 has appointed an internal data privacy officer responsible for overseeing compliance with this Privacy Policy and handling any privacy-related enquiries or complaints. If you have any questions, concerns, or wish to exercise your data privacy rights, please contact us through the following channels:
CLU99 is committed to responding to all privacy-related enquiries within 3 working days. For cases requiring in-depth investigation, the full response period is 30 working days. You will receive an acknowledgement of your enquiry within 24 hours.